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The client approached me for UI/UX design work, requesting work to be completed within a brief timeline for a meeting with investors. I commenced design work and followed standard design process protocol with the initial design signed off by the client's staff member (who responded with "this is a great draft to continue building incrementally" and "the tonality and schema fit right in and don't break the existing work") before continuing to complete two additional pages (client was cc'd in this communication, and all design interations supplied). Said staff member then pursued scoping further work via email and phone call, and I submitted an invoice for work rendered to-date. However, the invoice was not paid on time, and when I followed up with a request for ETA, client responded with "your deliverables were unusable" and "we have had to discard it all" to justify not paying the full invoice. I responded with the aforementioned email trail showing that the initial designs had been approved, in addition to designs being noted as "good" by said staff member after they were completed, and therefore full payment is justified. The client is no longer responding, and payment has not been made.

Initial invoice supplied 19 March. Email requesting ETA of payment sent 11 April 2023, two emails requesting full payment 14th April 2023, letter of demand sent 18th April 2023. Client non-responsive to prior three emails.

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