The Roya Group, Unpaid invoice Dispute, This is regarding the unpaid invoice for the cleaning done for 13 - Disputes Register
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The Roya Group
Ref: 2603
Filed: 09/05/2024

Accused Company:

The Roya Group

File a Dispute against this company


Company number: au-99126807071


2156 NSW
Australia

Allegation: Unpaid invoice



Value: AUD 1,375.00


Dispute details:

Unpaid cleaning invoice

This is regarding the unpaid invoice for the cleaning done for 13 Settlers Close Castle Hill. It is being over 8 weeks since the job was completed. The work done by our cleaners was inspected by your assistant and was very happy with the outcome. We cannot accept any complaints or allegations made after 7 weeks of completing the job.

Attempts to resolve dispute:

We require the payment in full as soon as possible.

Response to accusation (by accused):

This invoice has nothing to do with my Business. She had a dispute with the vendor of the property and the resolution will need to be through the vendor of 13 Settlers Close Castle Hill, Not my business The job was incomplete, poorly done and resolution was not reached. Mitchell Hubbard had explained to the company advisor Chamin that the house was not clean at all and there is a lot of work to be done. He estimated only 30% of the total cleaning had been done. This was the second visit and the cleaners had made no changes from the first visit. After the second visit, no further action was taken. Baminahannadige Tissatheja was offered a partial payment as their work was incomplete and had been told so not only by the agents, but also with the photographs presented by the owner. The vendor of 13 Settlers Close Castle Hill has tried to find a resolution with minahannadige Tissatheja below as per the email sent on the 18th of April 2024 below Hi Chamin Iman referred me to discuss your invoice for the incomplete services you provided. It's important to highlight that the quality of your work did not meet any expected standards, necessitating additional time and effort on our part to complete the cleaning. This additional work incurred costs exceeding the amount billed in your invoice, which was already deemed high. In good faith, we will extend a partial contribution towards your time in cleaning our home. Please provide a revised amount that reflects a reasonable compensation for your work, please take into considering the time and expenses we had to incurred due to the substandard quality of your initial and subsequent service. Thank you. This issue has nothing to do with Makari family Trust and if there were to be any concerns, it is with the vendor at 13 Settlers Close and not me.

This job was never completed. After the first visit there was no cleaning was done. The vendor had even asked when is the cleaner coming after your first visit At the end of the second return, the job was not completed. you were told by Mitchell Hubbard that the job is still incomplete. You never asked if the job was finished. We then asked for the invoice to send to the vendor to decide regarding the payment. At that point, the vendor sent you and email outlining the fact that you had done an incomplete as per their email below in brackets ( Hi Chamin Iman referred me to discuss your invoice for the incomplete services you provided. It's important to highlight that the quality of your work did not meet any expected standards, necessitating additional time and effort on our part to complete the cleaning. This additional work incurred costs exceeding the amount billed in your invoice, which was already deemed high. In good faith, we will extend a partial contribution towards your time in cleaning our home. Please provide a revised amount that reflects a reasonable compensation for your work, please take into considering the time and expenses we had to incurred due to the substandard quality of your initial and subsequent service. ) Even though the job was incomplete, as a good will the vendor has offered to make a partial payment which was ignored by you. Still, as we confirmed before, the vendor has agreed to a partial payment for As the vendor has previously confirmed, they are still agreeable to make a partial payment to close this matter. Please let us know if you are agreeable. We have evidence that the job was never completed and you were never told that you have finished this job


Counter Response (by complainant):

We cannot agree with the statement from the accused. The job was given to us by Roya Group and we have never met or had any interaction with the owner of the property 13 Settlers Close Castle Hill until we received an email from him on 18/04/2024 which is 7 weeks after the job was completed and the property was sold. The cleaners had to go second time mainly because the real estate didn't give an empty house to clean as promised in the first time, as there was a lot of furniture from the owner and the stylists which were moved after the cleaners did the job. When Mitchell Hubbard sent the pictures on 04/03/2024 at 10.26am we went to the property on the same day and cleaned all the areas. The owner requested us to clean the chandelier which we cleaned as a goodwill gesture even though that was not included in the quote. While we were in the property we rang Mitchell Hubbard who came to inspect the property and was very happy with the outcome. The real estate used the photographs taken after the property was cleaned for the marketing campaign to sell the property and it was sold on 06/04/2024. There was no communication from the real estate via email or phone regarding an incomplete or unsatisfied job. When we didn't receive the payment on the due date which was 15/03/2024 we sent follow up emails, phone calls and text messages to Iman who didn't respond. On 27/03/204 at 11.18am, Iman responded via WhatsApp by saying Hi Chamin I've sent him the quote, I will follow up again for you. Then on 30/04/2024, when we followed up the invoice with Roya group and Iman, Iman replied by saying, Hi Chamin, This email is unacceptable! Undermining me and trying to get the invoice cleared through another company is not appropriate. The vendor has responded to you. You need to respond to the vendor directly. It is not up to us to chase your invoices. As discussed, we recommended you for this job and the vendor is unhappy. You need to reach a resolution with the client. On 10/05/2024 at 11.12am after the dispute was lodged, I received a call from Iman saying that he will take me to courts and get me to pay $30,000-$40,000 in legal fees. We have always dealt with Roya group with regard to this job and never dealt with the owner. If there is any issue with the job the real estate should have brought to our attention within a reasonable time frame, not after 7 weeks of completing the job and after the property was sold.




Complainant:

Baminahannadige Tissatheja

NORTHMEAD , Australia

CS Property Care

AU-92727986188