BIRDWAY CPG INC

This team (2 co-founders + 1 primary team member) was the dream client. Enthuasiastic, committed, trusting, and responsive at first.

But then they got busy - this happens, I'm often flexible with my clients on timelines and don't want to pressure them too much, as what I do is implementing new tech and rushing that process never works.

While they were busy, I did what I could in the background, but I have a hard rule: I don't turn on automated workflows without clear client review and approval.

That's what took them weeks. Months even. I sent a spreadsheet of workflows + links + exactly what they needed to review. I sent them recorded videos of exactly how/where to review them.

I recieved little response. Eventually they asked for a live video call to walk through the above workflows. I said yes, of course. They booked it for a few weeks out, and then cancelled day of and said they wouldn't be paying the final invoice installment as they didn't think I delivered on the project because nothing was automated yet.

First, flexible timelines for them, giving them the space and time to find capacity for reviewing our project.
Then, ensuring they had multiple formats for the information I was sharing: written, video, email, slack, cross posted everywhere.
An email check in here and there.
A live walk through.
And finally, when they refused to pay my final invoice installment, I reminded them that I already reduced our scope, discounted their original cost, and that this final invoice reflect hours I ACTUALLY worked and deliverables I had clearly laid out for them.

My bad: I don't charge late payment fees and I don't withhold final deliverables until payment is resolved... until now. My contracts have changed because of this client.

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