CHARMED RESORTS INC., Unpaid invoice Dispute, Payment for hrs worked . Detailed daily logs were emailed and were - Disputes Register
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Ref: 2594
Filed: 01/05/2024

Accused Company:


File a Dispute against this company

Company number: ca-AB_2023231950

Canada - Alberta

Allegation: Unpaid invoice

Value: CAD 7,166.26

Dispute details:

Unpaid invoice for hrs worked

Payment for hrs worked .
Detailed daily logs were emailed and were communicted that the invoice would be paid .

Attempts to resolve dispute:

Many invoices were sent out with no communication .
Reasons for backdating charges were never communicated until leaving the resort and are not viable.

Response to accusation (by accused):

We have experienced multiple significant issues with the cleaning services provided. Initially, the hourly rate was increased by 33% without prior notice, and subsequently, the services were terminated abruptly without notice, which caused considerable disruption to our operations. This decision was made right after we expressed a desire to review and compare market rates. Additionally, there has been a theft of company property valued in excess of $1,000 and unauthorized use of our company property for jobs at non-approved locations. Most critically, negligent actions during a service visit led to extensive water damage, amounting to $6,160.98, due to flooding at our property.

Counter Response (by complainant):

- March 7,2024 - I was notified by Paige from Charmed there would be a new manager starting on April 1,2024 . During this phone call I let Paige know my rate would be going up to 40$ hr . -March 28,2024 - received a text message from Paige asking me to decrease my rate to 35$ hr and was paid out on hrs for cleaning . - purchased 2 new vacummes because 2 purchased a year prior were no longer functioning ( this is logged on the group chat that I can no longer access , charmed will have this on record ) -the outstanding invoice from sparkle and shine has hrs for cleaning duties only and is a separate entity from any management duties that I was working as a charmed employee for . I was not made aware of any amount owing while in management position . - all hrs are clearly documented and send with a daily log by email as well as clocked in with gps on the connect team app by all employees that have worked during the period. - -I trained the new manager during the last month of management duties and have been paid out in full as an employee of charmed for all management duties and training . - my personal washer was brought to charmed for use to do the laundry as the washer was not large enough capacity to keep up with charmed laundry . This washer was periodically used to do a airbnb I also took care of under sparkle and shine .


Jody campbell

Blairmore AB , Canada - Alberta

Sparkle and shine cnp