REAGAN INSTALLATION INC., Unpaid invoice Dispute, We were hired by Reagan Installation Inc. to birdproof eaves. The job - Disputes Register
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REAGAN INSTALLATION INC.
Ref: 2611
Filed: 17/05/2024

Accused Company:

REAGAN INSTALLATION INC.

File a Dispute against this company


Company number: ca-AB_2024185908
Website: reaganinstallationservice.com/

CALGARY, AB
Canada - Alberta

Allegation: Unpaid invoice



Value: CAD 787.50


Dispute details:

Unpaid Invoice - $787.50 since March 17, 2024

We were hired by Reagan Installation Inc. to birdproof eaves. The job was completed on Sunday, March 17, 2024, Two bird nests were located at the front and backyard eaves, nests were removed, areas were thoroughly cleaned and disinfected, bird net was installed to prevent birds from entering. We have attempted to collect funds for the unpaid invoice since March 17, 2024. We called and emailed Reagan Installation Inc. numerous times. We were given the same excuse that they are awaiting payment from their client and that they will pay by the end of the week. We advised Reagan Installation Inc. via email on May 13, 2024, that if we will not receive payment for the unpaid invoice by May 15, 2024, at 5 pm MST we will have no choice but to file a dispute on the Business Disputes Register. We have not heard from him and no payment has been received as of May 17, 2024 at 2:40 pm MST.

Attempts to resolve dispute:

We have attempted to collect funds for the unpaid invoice since March 17, 2024. We called and emailed Reagan Installation Inc. numerous times. We attempted to charge their credit card over a dozen times and the payment does not go through. We were given the same excuse that they are awaiting payment from their client and that they will pay by the end of the week but no payment was received as of today.

Response to accusation (by accused):

Bird cage doesn’t work, looks like awful, over charge for the minimum amount of work, cheap material. And a terrible looking finished product.


Counter Response (by complainant):

Before starting the work, we provided the client with a detailed quote and examples of our previous projects for review and approval. The client agreed to the terms and scope of work, which involved bird proofing the eaves of the house. This included removing nests, thoroughly cleaning and disinfecting the areas, and installing bird netting to prevent future entry. Before leaving, we confirmed with the client that he was satisfied with the appearance of the proofing, and he expressed happiness that the work was barely visible. Our work was completed in just over three hours and required two technicians on site due to the height at which the work needed to be done. Our materials are strong and durable, ensuring long-lasting protection. Despite our diligent completion of the agreed-upon services, the client has failed to settle the invoice for over two months, citing delays in receiving payment from his own clients. We extended a considerable period of leniency to accommodate this explanation. However, the client is now alleging that the services were overpriced and of inferior quality. We maintain that our services were performed to the highest standard and in accordance with the agreed-upon terms. We urge the client to fulfill his payment obligations promptly to resolve this matter amicably.




Complainant:

Michael Ribalko

Calgary, AB , Canada - Yukon

Pest Detective

CA-18777879574