FRUITICANA WHOLESALERS LTD., Unpaid invoice Dispute, I am writing to formally lodge a complaint against Fruiticana regarding an - Disputes Register
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Ref: 2493
Filed: 05/02/2024

Accused Company:


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Company number: ca-BC_BC0513649

Canada - British Columbia

Allegation: Unpaid invoice

Value: CAD 3,600.00

Dispute details:

Unpaid Invoice since November 16th 2023

I am writing to formally lodge a complaint against Fruiticana regarding an unresolved payment issue for goods delivered, pursuant to an agreement confirmed via email by their Product Manager. On October 16th, 2023, we fulfilled our contractual obligation by delivering the specified goods, which was acknowledged and signed for by the receiving department at Fruiticana's warehouse facility.

Despite the successful delivery and adherence to the agreed terms, my attempts to secure the promised payment, due since November 16th, 2023, have been met with continuous delays and a lack of substantive communication from Fruiticana's side. Despite over 15 attempts to contact the Product Manager through various means—direct phone calls, emails, and personal visits to their office—my efforts have been unsuccessful. The reasons provided for this lack of engagement have varied, including but not limited to meetings, vacation, illness, and other unspecified commitments. Each attempt to reach out has resulted in assurances of future communication, such as promises to email or call back, which have not been honored.

The persistent postponement and failure to settle the outstanding payment have placed a considerable strain on our operations and financial planning. Therefore, I am seeking the assistance of your office to resolve this matter effectively. The lack of responsiveness from Fruiticana not only undermines the trust essential for business transactions but also infringes upon our agreed terms.

I am prepared to provide all necessary documentation and correspondence to support my claim, including the original agreement, delivery confirmation, and records of communication attempts.

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Mohammad Torabi

Vancouver , Canada - British Columbia

Ebimo Global Inc.