THE RUGBY SHOP HOLDINGS CORP., Unpaid invoice Dispute, We have been trying to settle up on open invoices since August - Disputes Register
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Ref: 2459
Filed: 05/01/2024

Accused Company:


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Company number: ca-BC_BC1279963

Kelowna, BC
Canada - British Columbia

Allegation: Unpaid invoice

Value: USD 1,761.22

Dispute details:

Unpaid invoice and failure to pay

We have been trying to settle up on open invoices since August of 2022.
Past due invoice #27239 for $1761.22
Past due invoice #27043 for 806.34
Total to be paid $2.567.56 USD
Current total to be paid $1761.22 USD
Email history:
Tue, Mar 29, 2022 at 2:25 INVOICE SENT
Wednesday, August 03, 2022 4:49 PM (Attempt to collect)
Thursday, September 08, 2022 1:55 PM (Attempt to collect)
Tue, Oct 4, 2022 at 8:25 AM (The Rugby Shop claims to pay by end of week)
Thursday, October 27, 2022 4:23 PM (Attempt to collect)
Wed, Nov 2, 2022 at 3:38 PM (The Rugby Shop claim to establish payment plan)
Tuesday, November 08, 2022 11:47 AM (Attempt to collect)
11/26/22 My late husband Peter, who was running the business and contacting The Rugby Shop passed away from an unknown allergy.
1/18/2023 The Rugby Shop attempted to place a new order. We communicated with them again about their open invoices and held the order from production until the almost year old invoices were paid.
Wed, Jan 25, 2023 at 12:31 PM (Emelie emailed requesting payment, holding their order - response was that person emailed didn't handle finances)
Wed, Jan 25, 2023, 3:09 p.m (Emelie emailed person who "handles finances")
Wednesday, January 25, 2023 3:15 PM (request from The Rugby Shop to have their order put back into production without payment of overdue invoices)
Thursday, January 26, 2023 10:46 AM (request denied by Emelie. Order being held)
Thu, Feb 16, 2023, 9:15 a.m (request for payment by Emelie)
Thursday, February 16, 2023 9:19 AM (The Rugby Shop asks for amount overdue)
Thu, Feb 16, 2023, 9:54 a.m. (We provide amount due)
Thursday, February 16, 2023 9:58 AM (The Rugby Shop asked for clarification on two different amounts)
Thu, Feb 16, 2023, 10:01 a.m. (Exact amount clarified)
Thu 2/16/2023 10:04 AM (The Rugby Shop says they will get back to us shortly)
Friday, February 17, 2023 3:36 PM (We continue to request payment)
Wed 2/22/2023 5:36 PM (Emelie continues to request payment)
Tue 5/2/2023 11:37 AM (We attempt to collect through a collections agency)
Tue 10/10/2023 1:40 PM (A new employee attempted to place an order with us)
Tue 10/10/2023 3:21 PM (Phone call to new employee about overdue balance and therefore can't accept a new order without payment)
Thu 10/19/2023 9:36 AM (The Rugby Shop attempted to place an order "personally" until the payment has been made)
Thu 10/19/2023 9:36 AM (Emelie explains that we'd be happy to work together, but outstanding bills must be paid and all new orders need to be paid in full at the time of the order. Back and forth on emails where new employee states The Rugby Shop can't pay the bill outright and therefore is asking to do this new order as an aside outside of the business. Emelie states that is not possible.)
Mon 10/23/2023 5:42 PM (Emelie asks for updates)
Mon 10/23/2023 5:45 PM (The Rugby Shop states that invoices will be discussed in their next finance meeting)
Mon 10/30/2023 Past due invoice #27043 for $806.34 paid
Wed 1/3/2024 5:24 PM (Emelie asks for an update on outstanding amount)
Wed 1/3/2024 5:34 PM (The Rugby Shop said they will discuss how to clear the balance mid-next week)
Wed 1/3/2024 6:50 PM (Emelie said that will not be soon enough and she's filing with the BC Dispute Register).
1/5/2024 Emelie files with dispute register.

Attempts to resolve dispute:

At least 12 emails specifically attempting to resolve and follow up emails in addition to those 12. Countless resending of the invoice from Quick Books.

Response to accusation (by accused):

Nothing Filed yet
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Emelie Crumbaker

Seattle , United States - State unknown

Misty Mountain Mfg dba Jensen Lee Co