UNIX HOUSING INC.

A quote was requested to power-wash chipping paint of the front of a housing complex owned by Unix Housing. In quoting the work, it was clearly defined in the quote that "Concord cannot guarantee full paint removal on building, we will do everything in our power to get it off." With that being clearly defined, the customer gave the go ahead on the work. To Complete the job, a lift was required and expenses were incurred for well over $2000. When working through the job, the paint was not the problem, it was the brick itself chipping and the washing was not working well. An entire day was spent trying to fulfill the ask of removing the paint and multiple methods were tried with limited success.

Upon determining the job could not be completed in the fashion the customer was looking for, a reduced price was offered for $2,000 with aims of covering some of the basic costs incurred in trying to complete the job. This offer was rejected and the customer indicated best bet was to get solicitors involved.

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