Ref: 2374
Filed: 12/10/2023
Accused Company:
THE DANIELS CORPORATION
File a Dispute against this companyCompany number: ca-ON_662031
TORONTO, Ontario
Canada - Ontario
Allegation: Unpaid invoice
Value: CAD 17,884.51
Dispute details:
Invoice payment for preventative maintenance services now 5 months past due
Dryerfighters Ontario Incorporated operating as Dryerfighters, was contracted by The Daniels Corporation of 130 Queens Quay East, West Tower, 8th floor, Toronto Ontario M5A 0P6 and their Rental division, Daniels Gateway Rental Communities on February 16, 2023 as per purchase order No. 36261, to provide preventative maintenance services in 324 high-rise apartment units at Skyrise Rental Property, 2550 Eglinton Avenue West, Mississauga, ON.
The project was scheduled and commenced on Tuesday March 21, 2023 and was completed on Thursday April 6, 2023. Dryerfighters provided two technicians working from 9am to approx. 4:30pm daily for 13 total work days and we completed the project on budget, on time and in a professional and highly skilled manner.
324 rental units were serviced during the 13 work days. Daniels onsite management staff were pleased with our services, there were no issues, concerns or complaints directed towards Dryerfighters during or after our services.
Dryerfighters sent our invoice directly to the email address of the Skyrise Rental Property Manager on April 11, 2023. We also sent a completion of project document provided by Daniels Corporation along with our invoice. We also sent WSIB and Certificate of insurance with our invoice.
Our payment terms are 30 days as per the established standard in Canada.
The 2550 Ellington Ave property manager confirmed receipt of the invoice and supporting documents and she stated in her response email “I will process the invoice for you”.
The project was scheduled and commenced on Tuesday March 21, 2023 and was completed on Thursday April 6, 2023. Dryerfighters provided two technicians working from 9am to approx. 4:30pm daily for 13 total work days and we completed the project on budget, on time and in a professional and highly skilled manner.
324 rental units were serviced during the 13 work days. Daniels onsite management staff were pleased with our services, there were no issues, concerns or complaints directed towards Dryerfighters during or after our services.
Dryerfighters sent our invoice directly to the email address of the Skyrise Rental Property Manager on April 11, 2023. We also sent a completion of project document provided by Daniels Corporation along with our invoice. We also sent WSIB and Certificate of insurance with our invoice.
Our payment terms are 30 days as per the established standard in Canada.
The 2550 Ellington Ave property manager confirmed receipt of the invoice and supporting documents and she stated in her response email “I will process the invoice for you”.
Attempts to resolve dispute:
We followed up with the Property Manager at 2550 Eglinton Avenue West, Mississauga via email on Thursday May 25, 2023, approximately 2 weeks past the invoice due date to inquire of the status of the invoice payment. Almost three weeks later, on Thursday June 15, 2023 we received the response to that late payment inquiry as follows: “sorry for the delayed response, could you please resend the outstanding invoice and I will process this for you. Kindly complete the certificate of completion (again) as well and send back. We re-sent the invoice and certificate of completion on Friday June 16, 2023 and asked the property manager to kindly confirm that she received the documents. Her response on June 16th was “thank you, we will process this”.
On July 25, 2023 I called the property manager on the telephone and asked for her help to get this invoice paid forthwith. She advised that she had no power or authority to provide help to contractors wanting to get paid for the services they provide to her employer. She asked me to send her via email the invoice once again (third time). I did so. She replied to my email: “thank you for sending this over, I will touch base with our accounting team and get back to you. I have also copied Rana, the new property manager for Skyrise on this email. The property manager we had been dealing with for almost 4 months was no longer the property manager, she was the Resident Experience Manager. The new property manager did not bother to respond or offer any relief at that time.
I sent a follow up email to the resident experience manager and the new property manager on Monday July 31, 2023. The resident experience manager responded and Cc’d the property manager on Tuesday August 1, 2023 and claimed: “Our accounting department in looking into this as soon as I have a date of when this will be processed I will let you know”.
We waited 15 days. No contact from the Daniels people. I telephoned The Daniels Corporation head office accounting department on Wednesday August 16, 2023. I had a conversation with an accounts payable manager. She asked me to email the invoice to her (4th time sending invoice). I emailed the invoice on August 16, 2023 at 12:06pm and asked for a confirmation of receipt. On Friday August 18, 2023 I followed up on the email I sent to the Daniels Corporation head office accounting department and once again asked for confirmation of receiving our invoice. The confirmation never came.
I made another telephone call to Daniels Corporation head office accounting department on Wednesday August 30, 2023 and was able to confirm that the invoice was received.
On Tuesday September 5, 2023 I sent an email to two Directors of Daneils Gateway Rental Communities. Mr. C and Mr. H. I provided a fairly detailed outline of our experience with trying to get paid for the great services we provided at 2550 Eglilnton Avenue west, Mississauga On. One of the Directors actually responded with: “Thanks for your note, and we will investigate this for you. J. His email response was Cc’d to the other director of the company.
On Thursday September 7, 2023 we received an email from the 2550 Ellington Ave West, Mississauga Property Manager. He said: “Good morning, Please find attached a certificate of completion that needs to be filled out so we can process your payment. Kindly send back to me asap. Feel free to contact me if you have any further questions.
On Wednesday October 4, 2023 we emailed the Property Manager at 2550 Ellington Avenue West and CC’d the Director of Daniels Gateway Rental Communities, Mr. J.H.
We advised that we were following up regarding the status of our unpaid invoice dated April 10, 2023. Please advise when we can expect payment.
Today is Thursday October 12, 2023. We continue to wait for a response.
On July 25, 2023 I called the property manager on the telephone and asked for her help to get this invoice paid forthwith. She advised that she had no power or authority to provide help to contractors wanting to get paid for the services they provide to her employer. She asked me to send her via email the invoice once again (third time). I did so. She replied to my email: “thank you for sending this over, I will touch base with our accounting team and get back to you. I have also copied Rana, the new property manager for Skyrise on this email. The property manager we had been dealing with for almost 4 months was no longer the property manager, she was the Resident Experience Manager. The new property manager did not bother to respond or offer any relief at that time.
I sent a follow up email to the resident experience manager and the new property manager on Monday July 31, 2023. The resident experience manager responded and Cc’d the property manager on Tuesday August 1, 2023 and claimed: “Our accounting department in looking into this as soon as I have a date of when this will be processed I will let you know”.
We waited 15 days. No contact from the Daniels people. I telephoned The Daniels Corporation head office accounting department on Wednesday August 16, 2023. I had a conversation with an accounts payable manager. She asked me to email the invoice to her (4th time sending invoice). I emailed the invoice on August 16, 2023 at 12:06pm and asked for a confirmation of receipt. On Friday August 18, 2023 I followed up on the email I sent to the Daniels Corporation head office accounting department and once again asked for confirmation of receiving our invoice. The confirmation never came.
I made another telephone call to Daniels Corporation head office accounting department on Wednesday August 30, 2023 and was able to confirm that the invoice was received.
On Tuesday September 5, 2023 I sent an email to two Directors of Daneils Gateway Rental Communities. Mr. C and Mr. H. I provided a fairly detailed outline of our experience with trying to get paid for the great services we provided at 2550 Eglilnton Avenue west, Mississauga On. One of the Directors actually responded with: “Thanks for your note, and we will investigate this for you. J. His email response was Cc’d to the other director of the company.
On Thursday September 7, 2023 we received an email from the 2550 Ellington Ave West, Mississauga Property Manager. He said: “Good morning, Please find attached a certificate of completion that needs to be filled out so we can process your payment. Kindly send back to me asap. Feel free to contact me if you have any further questions.
On Wednesday October 4, 2023 we emailed the Property Manager at 2550 Ellington Avenue West and CC’d the Director of Daniels Gateway Rental Communities, Mr. J.H.
We advised that we were following up regarding the status of our unpaid invoice dated April 10, 2023. Please advise when we can expect payment.
Today is Thursday October 12, 2023. We continue to wait for a response.
Response to accusation (by accused):
Nothing Filed yet
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