RAM INDUSTRIES INC., Unpaid invoice Dispute, Work was provided to the marketing department and subsequently invoiced in Nov - Disputes Register
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Ref: 2566
Filed: 10/04/2024

Accused Company:


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Company number: ca-SK_101001530
Website: www.ramindustries.com

YORKTON, Saskatchewan
Canada - Saskatchewan

Allegation: Unpaid invoice

Value: CAD 1,470.00

Dispute details:

Unpaid invoice for work approved and signed off for payment

Work was provided to the marketing department and subsequently invoiced in Nov 2023. Invoice was approved and signed off for payment by the marketing contact however after 5 months there has been no attempt to provide payment despite multiple emails and phone calls to the Accounting Manager confirming they acknowledge there is an outstanding invoice. At one point, there was even an emailed reply from the Accounting Manager indicating there would be an e-transfer sent as payment. Follow up to that email (two weeks later) asking when we could expect to receive the e-transfer was met with "oh it hasn't been sent yet?" Days later, and there is still no sign of an e-transfer.

This is a customer we have provided work for in the past multiple times and never had an issue with receiving payment. Not sure what has changed and why they no longer value our long term working relationship.

Attempts to resolve dispute:

Emails initially sent to marketing contact to follow up on outstanding invoice. Once invoice hit 4 months overdue, we called the company and asked to speak to accounts payable department to identify the reason for the delay in payment. Multiple follow up phone calls and emails were sent to the Accounting Manager with no success in receiving payment

Response to accusation (by accused):

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Phil Szczepaniak

Squamish , Canada - Yukon

3Deeit Inc