ARKAY BUILDING SERVICES LIMITED, Unfulfilled contract Dispute, Leaks in every bathroom. Failed to investigate reported underfloor leak under kitchen floor - Disputes Register
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Ref: 2237
Filed: 05/07/2023

Accused Company:


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Company number: gb-05310686

Henwood House
Henwood, Ashford, Kent, TN24 8DH
United Kingdom

Allegation: Unfulfilled contract

Value: GBP 20,000.00

Dispute details:

Failed to complete defects

Leaks in every bathroom.

Failed to investigate reported underfloor leak under kitchen floor in front of kitchen sink. After a year, and forced to investigate, with further damage to parquet flooring.

Failed to remedy defects to paint works throughout proper. Cracked plaster throughout. Skirting boards not fixed to walls.

Neglected to hang glass pendants, subsequently hit by internal doors and smashed to floor

X3 Underfloor heating controls put in inaccessible location ( behind drawer, inside cabinet)

Rain pipes spilling over

Damaged (Chesney) Wood Burner, due to removing from property and leaving outside exposed to outdoor elements ( rusted).

Aborted ceiling ( decorating) works to shower, (left unusable with a unstable supports for a month )

Demanding 1/2 Retention before resuming works

This company previously displayed this exact behaviour, in the middle of the works, despite there being a JCT; ie forced the site to close, against our will, to go on holiday.

This causing significant financial loss, for a rental property during this extended time.

They forced a new charge of £14K, in order to return and called it “Re-mobilising”.

One of the directors, is a quantity surveyor and obligated under RICS, to perform with a duty of care.

Attempts to resolve dispute:

Response to accusation (by accused):

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Russell Chopp

Ashford , United Kingdom