
Ref: 1882
Filed: 04/01/2023
Accused Company:
VATA BUILDERS LTD
Company number: gb-09026200
Flat 1 26 Broadway Parade, London, N8 9DE
United Kingdom
Allegation: Non performance of Services
Value: N/A
Dispute details:
Snagging issues not addressed in a timely manner
Communication has been very poor. After a number of attempts to get snagging issues addressed some have been rectified but items initially raised have not all been addressed. The main outstanding issue is a constant flow of water through the heat pump boiler system. This is a serious flood risk to the property and despite delivering the piece needed to fix it (apparently) a plumber has not been arranged to fix it. I am seriously concerned about the chance of a flood and financial implications with a water meter.
Attempts to resolve dispute:
Have emailed and texted and spoken in person to builders but an action plan has not been agreed and no confirmed date for outstanding issues to be addressed and tired of chasing.
Response to accusation (by accused):
Good Morning. I know previously communication was very poor due to busy schedule and work load. Moving forward I have arranged an Engineer to call out on Tuesday the 17th January 2023 to snag the issues and report me, so we can resolve all the issues by 20th January 2023. I have taken under consideration the issue you raised. Constant flow of water through the heat pump boiler system. Kindly confirm me, If Tuesday is good for you to visit and make sure someone is available on site. Looking forward to hearing from you soon. Thank you Regards Billy