LKR BUILDING SERVICES LTD

LKR Building Services LTD was hired nine months ago to erect a front extension and to complete some joinery and plastering work for us. The builder left us with many problems that up-to-date have not been rectified: windows that are not of rectangular shape, a jamming front door, terrible joinery work, a bumpy newly-constructed floor of the extension and a few others. We have also discovered that the builder did not follow the approved building plans and violated some building regulations. In particular, no cavity trays have been installed above the roof of the extension so that there are no damp-proof measures in place; no ducted air vents have been fitted to provide ventilation to the subfloor. There were two other shocking discoveries that we made after investigating with a borescope: (1) the roof of our new extension barely has any insulation which explains why it was always very cold downstairs during the winter months; (2) some of the new floor joists have no proper support and no damp-proof membrane for protection. We have reported the problems many times, but the builder only makes excuses and has made no reasonable attempts to put the substandard work right except coming over twice to do some patch-up work. In fact, the builder recently said that they are "too busy to be calling backwards and forwards."

After several letters of complaint sent and largely unacknowledged, we have requested a refund to replace the faulty windows and the door and to put all the substandard work right.

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