Company number: gb-11781048
Merchant House 5 East St Helen Street Abingdon England OX14 5EG
Allegation: Non delivery of Goods
Value: GBP 16,000.00
Proof of orders not forth coming
Money was paid in good faith in July and August 2020 for 2 sets of Bi-fold doors, picture window, roofing materials and Tiles. The payment in July of £4,680 was to cover the upgraded window. We were told that payment was needed to secure the order so that the build would not be delayed. We have for the last 12 weeks asked for proof of purchase for the tiles and windows / doors. Our emails have largely been ignored and what little communication we have had from them via phone they have told us verbally that the goods have been ordered. We were told that the tiles were being delivered last Friday 16 Oct. They called us and said they would chase the delivery (after us chasing them ) and that they would call us back. We had no returned call and no tiles. We have no proof of any orders being placed as requested.
Attempts to resolve dispute:
We have been patient and more than accommodating in paying the sums needed to order the materials as per the contract. After 2.5 months it is obvious that there are problems which he is not addressing and the relationship has broken down. We have instructed solicitors (letter was emailed 17.10.2020) giving him 7 days to return funds or confirm proof of the orders.
Response to accusation (by accused):
Nothing Filed yet
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