GUARDIAN WARM ROOFS & EXTENSIONS LTD, Poor Quality Dispute, Following change of conservatory roof to warm roof and lantern I noticed - Disputes Register
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GUARDIAN WARM ROOFS & EXTENSIONS LTD
Ref: 2271
Filed: 26/07/2023

Accused Company:

GUARDIAN WARM ROOFS & EXTENSIONS LTD

File a Dispute against this company


Company number: gb-11967871
Website: www.windowdoctorwales.co.uk/

Avc House
Northampton Lane, Swansea, SA1 4EH
United Kingdom

Allegation: Poor Quality



Value: GBP 5,000.00


Dispute details:

Improper installation of roof lantern leading to leakage and extensive to damage to room

Following change of conservatory roof to warm roof and lantern I noticed damp patches appearing. I contacted the company on more than 20 occasions which they did not respond to. The ceiling by the lantern started to leak every time it rained. This has progressed significantly and caused extensive mould and eventually led to the ceiling collapsing. The builder insisted it was nothing to do with their work. Having had several builders review the problem they have said the installation of the lantern was substandard. I have just had to pull down the rest of the ceiling and it is now obvious that the lantern is letting in the rainwater.

Attempts to resolve dispute:

Over 20 text messages, emails, phone calls and asking the builder to enter into alternative dispute resolution over a period of 12 months.

Response to accusation (by accused):

Nothing Filed yet
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Complainant:

Rhiannon Kingsley

Swansea , United Kingdom