ROOM EXTENSIONS LTD, Non performance of Services Dispute, Builders were paid for works to house at the start of the - Disputes Register
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Ref: 1391
Filed: 04/02/2022

Allegation: Non performance of Services

Accused Company:

Company number: gb-12298174

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
United Kingdom

Value: GBP 24,000.00

Dispute details:

Breach of contract

Builders were paid for works to house at the start of the build they caused damage to property with a leak in roof, caused damaged to my property and neighbouring property. Then neglected to trun up on days despite being chased via text, emails and WhatsApp.

Works to property have exceeded completion date by 6 weeks and still no signs of completing. Builders have missed the deadline when issued time of the essence. No amens have been made for damages caused to property. Money has been taken for material which have not been delivered.

When later asked for documents or confirmation materials have been ordered builders were unable to comply.

Attempts to resolve dispute:

Deadline extended twice then issued time of the essence letter

Emails and texts to builders to resolve to no avail. Requested builders replay money back or deliver material for the build that money was paid in good faith for.

Response to accusation (by accused):

Dear Dionne Garnet Thank you for sending through the email and the dispute. We would like to explain and bring you up-to-date of what’s going on and the loft build. We can see that you have put a dispute in the loft not being completed and a £24,000 for a refund, as you are aware the steals and the loft floor have been completed and the dormer has been built so that he is 40% we understand that you made another payment of 20% and we know works haven’t been done and we admit this has not been done. We have had a knock on affect for my client who we are now taking to court who now owes us over £40,000 she has made a knock on affect a lot of jobs including yours and we are trying to resolve this as quick as possible the only way we are going to get his finish quick is for us to finish the two loft conversions that are already nearly done so we can take the funds from these and put it towards yours. We want to be honest with you and we do want to finish your loft conversion 100% all the works on the other jobs truthfully I looking towards 2 weeks before Colin & Matt can return as they have covid unfortunately. Once our other jobs are finished we can then get the rest of the materials to site so Sam the roofer and his team can start the roof on the front and back to start getting it completed then the internals Colin Matt and Joe and start the insides internal walls flooring to go down installation plasterboard in relax windows windows as well including electrical and plumbing. Going down the route with a dispute is not going to work we haven’t got the funds to give you any money back but we can complete the loft for you 100% as agreed once we are near to finish payment can continue as usual. We are sorry you’ve had to wait this long and we apologise for everything that has gone on but I said we don’t have a lot of guys anymore and our funds are very low due to client problems. We know we have given you dates and promises and we have failed in every time we admit this but please we are asking you give us this chance to put things right for you and your family we are generally a good company unfortunately we’ve had problems but we just wanted you to know this. We would like to continue to completing The works and are looking mid March to complete from now. Please do reply back to me have any questions

Counter Response (by plaintiff):

Dear Mr Miles Thank you a responce to my dispute. Dispute your issues we have paid for level of service and not received it, you have caused damage to my property due to carelessness and neighbouring properties and have not made any amens to resolve this. The current build for the loft extenion started in November is at best 33% completed and currently not water tight. You have left rubbish at the front and back of of my property also and caused damaged to a number of rooms within my property. The build due take 6-8 weeks to complete at Christmas has not been completed and your have not adhered to our time of the essence letter sent in January. We now request you either refund the money paid to you in good faith for works or accept the cost for another contactor to complete this as your are unable or unwilling to do so. We are now unwilling and unable to delay any further despite your issues and request our money back. You have not shown willing to complete the job or under the consumer act 2005 taken reasonable care when carrying out works.


Dionne Garnett

Walthamstow , United Kingdom