Allegation: Non performance of Services

I hired this company early last year to build a garden room at my property. They asked for half the money "up front" as was their policy and I actually paid them more for my own good reasons (£10,000) , and as by this time I trusted them. Commencement was continually put off but eventuallya couple of days work was done at least two months late. After a delay of a further month another couple of days work was done and then, unfortunately, the Director stopped taking my calls. After I put a comment on their review page three other people contacted me in exactly the same circumstances.

I have been in touch with various organisations, including Citizens Advice, who sent me a pro formal Notice to Complete which I sent to them by recorded delivery, but which was ignored. I have also phoned the police and Trading Standards, but apparently no one can help me/us.

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