EPIC REFURBISHMENTS LTD, Non performance of Services Dispute, Contract for renovation was concluded in January 2024 to Epic refurbishments Limited - Disputes Register
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Ref: 2578
Filed: 23/04/2024

Accused Company:


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Company number: gb-13811465
Website: epicrefurbishment.co.uk/

United Kingdom

Allegation: Non performance of Services

Value: GBP 27,500.00

Dispute details:

Refund of GBP27,500 for non-completion and abandonment of Building refurbishment paid for

Contract for renovation was concluded in January 2024 to Epic refurbishments Limited by it’s Director for a property in London for a total contracted sum of GBP51,000.

1. GBP40,000 out of GBP51,500 (Balance 11,500) was paid for and a bill of work quoted.

2. An additional GBP8,500 contracted for 3 additional items quoted and paid for upfront.

In total, the builder received GBP48,500.

Upon inspection after the notification of abandonment, following several weeks of delays (11 weeks in total) and requesting additional funds which we didn’t pay as we were no longer confident he could finish the work, we found the following:

1. Only about 1/3 of the items billed for and confirmed by email he would complete for the GBP40,000 already paid had been completed.

2. None of the additional GBP8,500 pounds extra billing which was paid in full was completed.

3. He removed items from the home he had purchased for the refurbishment and shown to us as bought without any accountability for those or refunds.

We have since the 9th of April requested a refund and he has refused to communicate with us or respond to any communication except through the project manager who he has continued to give excuses like he is ill, has not read the emails etc until he received a notice of pre-action on the 21st of April.

He now claims he has purchased materials, is billing for time wasted and in his estimation we are now owed GBP14,000 but he will not refund it.

He has not shown any evidence or receipts of said materials purchased.

Attempts to resolve dispute:

We have had various phone calls, chats and emails attempting to come to a resolution as detailed below:

1. Email from builder stating work left undone and to be finished with funds paid once we started to demand accountability. 26th March, 2024
2. Final offer to go over the initial quote and contract entered into by an additional GBP5,500 to reach an amicable resolution as the builder continued to ask for increasingly alarming variations in cost despite not delivering tangible work with funds paid. 3rd April, 2024

3. First demand for refund after receiving a voicemail that the builder was abandoning the property and taking himself off all group chat correspondence so we could no longer reach him. No response. 15th of April

4. Final demand notice and ‘letter before action notice’ after non of our messages or emails have been responded to. 21st of April

Response to accusation (by accused):

Nothing Filed yet
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Ugochi Agoreyo

London , United Kingdom