REDMAN & REDMAN LTD, Poor Quality Dispute, 1) Poor quality of work. The floor in the double garage conversion - Disputes Register
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Ref: 2323
Filed: 01/09/2023

Accused Company:


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Company number: gb-13902366

1 Farm Lane
Walton-Le-Dale, Preston, PR5 4PF
United Kingdom

Allegation: Poor Quality

Value: GBP 3,000.00

Dispute details:

Incorrect information provided. Poor quality of work.

1) Poor quality of work. The floor in the double garage conversion has not been levelled. 0.8-1.3% gradient. In two directions.
Floor is uneven to walk on, furniture does not function correctly (drawers/doors)
When I contacted builder to ask why the floor had not been levelled he said that we would’ve lost ceiling height. However there is a slope in the ceiling, the opposite way to the fall in the floor, the floor is lowest with the ceiling is highest so levelling the floor would not cause a loss in ceiling height. He never discussed any of this with me at time..
When I complained that I was not happy that my garage conversion floor, the builder told me that I should level the floor myself if I was not happy then stopped responding to my messages.
I offered to go to arbitration he ignored me.
He charged me a huge amount of money and when things went wrong he ignored me.
I’ve been told if I level the floor now I need to move all the plumbing and potentially some of the electrics. This is because the floor will need to be raised over 5 cm in some places and will submerge some of the pipes. This is why levelling of the floor should be done before first fix gas and electric. I’m not a tradesperson I didn’t know any of this at the time.

2) Incorrect information provided - Before the company began work, I raised concerns about damaged render on gable end. Builder advised garage conversion work could take place and roof could be covered in OSB board until gable end was repaired.
When the time came to do the roof builder, refused to touch it and said we needed to repair the gable end first. We are struggling to get hold of the roofer who will repair the gable end and dig a channel for the new roof (including 15cm insulation to meet regs). There is a risk that all the render could detach from the gable end in which case we are looking at tens of thousands of pounds which we haven’t budgeted for. Had I understood this risk I would not have started this project. We cannot insure the building, live in the building or get it passed regs until the roof is sorted. We are months over estimated 6 wks completion with no end in sight. We are very stressed.

Attempts to resolve dispute:

1) Several request for impartial arbitration - no response
2) Clear messages and photos to show problem areas with unlevel floor.
3) Letter before action
4) Messaged his friend the plumber, who did the first fix to ask he contact me

Response to accusation (by accused):

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Blackburn , United Kingdom