RUXLEY LANDSCAPES LTD, Poor Quality Dispute, We engaged Ruxley Landscapes to do a new patio for us. - Disputes Register
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Ref: 2190
Filed: 09/06/2023

Accused Company:


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Company number: gb-13955619

63 High Street, Chislehurst, Kent, BR7 5BE
United Kingdom

Allegation: Poor Quality

Value: GBP 20,000.00

Dispute details:

Incomplete and poor quality works. Took money and ran!

We engaged Ruxley Landscapes to do a new patio for us. There were a few items that we made the owner aware of that weren't complete but paid for including acid cleaning of our BBQ brickwork. The tile grouting was poorly done and had many wall plugs still in between tiles. Then one patio tile came loose in a matter of weeks. Then more and more. The grouting has fallen out in 30% of the patio. The quality is appalling. I kept reporting it to the owner who at first said he would come back. This never happened. He took cash, for which we have written digital communications with the owner showing it was paid. I am not sure if this is declared for VAT purposes by the business. I followed all of the process from Citizens advice and legal advice in this dispute. In the last year the owner has chosen to either ignore us, or say he is coming back but he never does. He became sarcastic in his responses. After advising I would take matters through the relevant processes to get things resolved, his written response was "Good luck with that". He has never come back, and won't respond to any communications. I am using the correct email and mobile number as per his website. I have taken screen grabs to confirm this as evidence. I offered an ADR and again he has ignored it and doesn't engage. I will now take it to Trading Standards and file a case with the small claims court.

Attempts to resolve dispute:

Multiple communications and offers for him to visit the site, complete the job and resolve the quality issues. I have followed every step advised by citizens advice including multiple chances to rectify the work, asking for a refund, and inviting him to Alternative Dispute Resolutions. all have been rejected, or ignored and I have the written evidence to support this.

Response to accusation (by accused):

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Andy Washington

Beckenham , United Kingdom