Company number: gb-13966662
4 Inward Way, Ellesmere Port, Cheshire, CH65 3EY
Allegation: Cost dispute / Over-charge
Value: GBP 583.60
Re charging for incomplete and unskilled work
Attempts to resolve dispute:
Response to accusation (by accused):
On 1/08/2022 an email was received from Jen Murphy, informing us of problems with her existing drains. Jen had paid a company to unblock these and they had given her a quote of £1500,00 to dig up and reinstate new drains. In the same email Jen said she was going to get them to do the works and would we foot some of the cost as she thought this was only fair. A Kitchen for you has NEVER carried out any works previously at Jen Murphy's property. We arranged for a grounds worker to carry out these works at a cheaper rate, the works they carried out were: Removal & redesign of drainage system at side of property. Removed old manhole & connected drainage. Installed a pipe only system, due to existing wall drainage problem of foul & down spout pipes going directly into main line. Rodding iron also installed for future access. Drive area concreted & finished. Jen was invoiced for Materials & Labour £1167.20 divided by 2 = £583.60, on 8th October 2022. This is us footing some of the bill as Jen originally suggested in her first email. A couple of emails were received from Jen saying she would not be paying anything were received. A debt letter was sent to Jen on 30/12/2022 explaining the invoice was 83 days overdue, she replied back to stop harassing her and if we pursued she would contact her solicitor. A Final demand letter Notice of intended court actions was issued on 7/01/2023 exercising our statutory rights to add daily interest and compensation. Jens response to this was to register this complaint and email again to say stop harassing her for a payment she does not owe. Even after we carried out works at her property for her. Jen has also asked if we are a member of an accredited scheme that we could use to go through to a resolution scheme. We are not and this looks like it will be for the small claims court to decide.