Ref: 3225
Filed: 31/07/2026
Accused Company:
Dublin Pedal Tours trading as Caldwell Beacon Services Company Ltd. - dublinpedaltours.com
File a Dispute against this companyTrading Name:
Company number: ie-502422
Website: dublinpedaltours.com
Blue Gardenia, Glenaraneen, Brittas, Co. Dublin, D24 DX81, Ireland
Ireland
Allegation: Unpaid invoice
Value: EUR 2,155.29
Dispute details:
Unpaid Invoices Alert: Dublin Pedal Tours - dublinpedaltours.com - t/a Caldwell Beacon Services Company Ltd.
The client was notified on the 23rd of September 2025, that the bi-yearly renewal was due on or before the 29th September 2025. The client Dublin Pedal Tours trading also as Caldwell Beacon Services Company Ltd. - dublinpedaltours.com, signed and agreed to the website contract on the 18th of December 2022. The client Dublin Pedal Tours signed a confirmation of the work completed on the 10th of June 2023, this confirmation was also signed by the website development company on the 12th of June 2023.
Shop Group Media as the developer of the software used on dublinpedaltours.com, provided website maintenance, hosting and licenses for the software used, the renewal charges were made annually and divided into bi-yearly payments. The items were itemized on invoices that were sent to Dublin Pedal Tours via email confirming the renewal charges. The same costs were charged every year for the past three years per the terms of the contract.
The withdrawal terms of the contract stated, “A 6-month written cancellation notice is required, and all outstanding invoices must be paid. As per the contract termination ’Terms & Conditions’ of the website agreement between Caldwell Beacon Services Company Limited, Blue Gardenia, Brittas, Co. Dublin (Company) Trading as ‘Dublin Pedal Tours’.
The cancellation required stated the following, which is referenced in the website contract:
Upon commencement of this website contract, there is a total of six (6) months’ notice to terminate this contract via email. This includes Website Maintenance, Website Hosting, and Software Licenses. After this period of six (6) months has completed, the contract will be terminated. There are six (6) months of invoices that are due before the contract can be cancelled, since this allows outstanding work, hosting, and licenses to be paid in full. We will then transfer the website files to a new website server based on the client's written instructions and details. All outstanding invoices are required to be paid in full before termination of this website contract.".
The first payment for the website contract was on the 23/12/2022 to commence this agreement, and we both signed and agreed that the website contract was actioned on the 10th of June 2023. On the 5th December 2025, Dublin Pedal Tours were sent a demand letter notification.
After 14 years of working with the client, they were given a couple of choices to pay the remaining invoice, both were ignored. The client Dublin Pedal Tours did not provide any written termination notice even though they acquired a new developer in May 2025. All invoices
Shop Group Media as the developer of the software used on dublinpedaltours.com, provided website maintenance, hosting and licenses for the software used, the renewal charges were made annually and divided into bi-yearly payments. The items were itemized on invoices that were sent to Dublin Pedal Tours via email confirming the renewal charges. The same costs were charged every year for the past three years per the terms of the contract.
The withdrawal terms of the contract stated, “A 6-month written cancellation notice is required, and all outstanding invoices must be paid. As per the contract termination ’Terms & Conditions’ of the website agreement between Caldwell Beacon Services Company Limited, Blue Gardenia, Brittas, Co. Dublin (Company) Trading as ‘Dublin Pedal Tours’.
The cancellation required stated the following, which is referenced in the website contract:
Upon commencement of this website contract, there is a total of six (6) months’ notice to terminate this contract via email. This includes Website Maintenance, Website Hosting, and Software Licenses. After this period of six (6) months has completed, the contract will be terminated. There are six (6) months of invoices that are due before the contract can be cancelled, since this allows outstanding work, hosting, and licenses to be paid in full. We will then transfer the website files to a new website server based on the client's written instructions and details. All outstanding invoices are required to be paid in full before termination of this website contract.".
The first payment for the website contract was on the 23/12/2022 to commence this agreement, and we both signed and agreed that the website contract was actioned on the 10th of June 2023. On the 5th December 2025, Dublin Pedal Tours were sent a demand letter notification.
After 14 years of working with the client, they were given a couple of choices to pay the remaining invoice, both were ignored. The client Dublin Pedal Tours did not provide any written termination notice even though they acquired a new developer in May 2025. All invoices
Attempts to resolve dispute:
The owner of Dublin Pedal Tours was contacted numerous times and has ceased communication since the 23rd December 2025. He has not responded to further emails except once on 21/07/2026 seeking third part invoices. Shop Group Media as the developer of the software used on dublinpedaltours.com, provided licenses for the software used, the renewal charges were made annually and divided into bi-yearly payments. Shop Group Media has requested full payment for the outstanding invoice and has suggested a monthly payment plan to bring the outstanding invoice up-to-date.
Response to accusation (by accused):
Nothing Filed yet
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