STRATUSHEALTHCARE, Unpaid invoice Dispute, Final payment on invoice payable over 3 months was never received. All agreed - Disputes Register
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Ref: 2449
Filed: 20/12/2023

Accused Company:


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Company number: ie-608434


Allegation: Unpaid invoice

Value: EUR 2,528.40

Dispute details:

Overdue Balance

Final payment on invoice payable over 3 months was never received.
All agreed works were completed by us in advance due to the nature of the business, so when cancellation email was received shortly after the third payment as due all works were complete.
Despite explaining this to accounts department and then the owner, final payment has never been made.

Attempts to resolve dispute:

Numerous emails as well as postal communications sent to accounts department and the business owner. Our position is that works were complete so payment in full of the outstanding balance is required.

Response to accusation (by accused):

The accusation published by Bold Craft Marketing (the “Complainant”) does not provide a full and detailed account of the dispute. For record purposes, we would like to clarify that we strenuously dispute the amount which was invoiced by the Complainant. No agreement was ever reached between the parties regarding the said amount. We have made genuine efforts to resolve the matter through open communication. Regrettably, these attempts have been unsuccessful thus far. Please note that our company is committed to resolving this dispute in a fair and transparent manner with the Complainant in order to reach a mutually agreeable resolution. In any event, the fact remains that the invoiced amount was never agreed upon.

Counter Response (by complainant):

For record purposes it is important to document that an agreement was indeed established with a representative from Stratus (the ‘Accused’). Subsequently work commenced and was invoiced in full, with payment scheduled in three monthly installments. The receipt of the initial two payments on this invoice reasonably implied the concurrence of the Accused with the ongoing execution of the agreed-upon services. In this context, we interpret 'open communication' as the decision to withhold payment for the final installment of a partially paid invoice or the expectation of a discount due to the cancellation of services. It is crucial to note that, in accordance with the nature of our business, the termination of our services three weeks before the end of the billing period meant that all works had been completed.


Bold Craft Marketing

Westport , Ireland

Bold Craft Marketing