Our policy lasts 14 days from the date of payment. If 14 days have gone since your transaction, unfortunately we can’t offer you a refund or exchange.
How to get a refund
To request a refund, you must contact the administrator using the form on the Contact us page, stating the following:
- Date of transaction
- Your email address
- Your Company name
- Dispute reference number
Do not forget to click the “Send Email” button. Once we have received your details we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by using the Contact us form.