- Appeal to remove a dispute -
Disputeregister.org’s mission is to promote and encourage better business behaviour. A Dispute filed on Disputesregister.org is a dispute between the Plaintiff and the Accused. The owners and operators of Disputesregister.org take neither the side of the Plaintiff or the Accused and merely provide an open platform for both sides to resolve a dispute, as an efficient alternative to going through the courts. The owners and operators of Disputesregister.org do not check the facts or truths of posted disputes as this is the sole responsibility of the party or parties that post on the Disputesregister.org platform. Escalating the dispute to legal courts is always an option for both parties of the dispute.
If you feel that the allegation made in a Dispute filed against your company is unjust or contains factual errors, then you can apply to have the Dispute removed or corrected. Please read this guide which explains under which circumstance you can request a removal or correction of a Dispute and how to make such a request. In most instances you should contact the Plaintiff, as a first step, as this person always has the power to take down a dispute. In exceptional circumstances you can lodge an appeal to have the Dispute taken down by the Appeals Panel. The Appeals Panel will review the request and either:
- remove the dispute permanently
- remove the dispute temporarily and ask the Plaintif to make corrections
- suggest to the Plaintiff to review or remove the dispute based on the appeal made by the Accused party
- request more information from the Accused party
- reject the appeal
Disputesregister.org uses an independent panel to decide whether Disputes posted by a Plaintiff should be taken down.
The main reasons for appealing to have a Dispute removed from the Register or modified fall into the following categories:
- The wrong company is accused
- Falseness of accusation is obvious and self-evident, or the dispute contains abusive language
- The Dispute makes exaggerated claims, or you disagree with the allegation
- The claims of the Dispute are by and large correct, but the plaintiff is making unreasonable demands for resolution
- The Dispute has been resolved since it was filed on Disputesregister.org but the Plaintiff is refusing or failing to take it down
- The Plaintiff is not responding to any contact
- The dispute is out of date
1. The wrong company is accused
If you feel that the wrong company is accused, then click here to lodge an appeal. You will need to state your name, your connection to the Accused company and details why you think the wrong company has been accused (for example there is mismatch between company number and company name).
2. Falseness of accusation is obvious and self-evident, or the Dispute contains abusive language
If it is clear to an unconnected casual observer reading the details of the filed Dispute alone that the details of the accusation are obviously false (for example “the supplier failed to deliver the goods to my home address on planet Mars”), then click here to lodge an appeal. Similarly, any Dispute that contains abusive language, incites hatred or social group or names individuals can also be removed through this link. You will need to state your name, your connection to the Accused company and list details why you think the accusation is obviously false or contains unacceptable language. Note this appeal only applies to allegations that are very obviously false and that do not require research, analysis or judgement to conclude that the dispute is nonsensical.
3. The Dispute makes exaggerated claims, or you disagree with the allegation
You agree with the general outline of the dispute, but key details have been exaggerated. Your first course of action should be to respond to the Dispute and state your view of the details as a matter of public record (you should have been sent an email with a link to respond to the Dispute; if you did not receive this email, then you can visit the page where the Dispute is shown and there you will find a “Is this you company?” link). You should also contact the Plaintiff directly and ask them to rectify the details of the dispute. If you have taken both of these steps and feel that you are the victim of an exaggerated allegation then click here.
4. The claims of the Dispute are by and large correct, but the plaintiff is making unreasonable demands for resolution
The appeals panel does not advise, judge or form an opinion on how to resolve a dispute. You will need in the first instance to negotiate with the Plaintiff. If this approach fails then you should consider appointing a dispute resolution service, but you can file a complaint here.
5. The Dispute has been resolved since it was filed on Disputesregister.org but the Plaintiff is refusing or failing to take it down
If a Dispute has been resolved since its filing on Disputesregister.org, then the Plaintiff is under obligation under the terms and conditions of this site, to remove the dispute by marking it as “Resolved”. If the Plaintiff has failed to do this then click here. You will need state your connection to the Accused company and give details of what communications you had with the Plaintiff since the Dispute was filed. The Appeals Panel will then contact the Plaintiff to seek an explanation. If there is no response from the Plaintiff within three days, then the Dispute will be taken down temporarily until the Plaintiff responds and satisfactorily explains the situation.
6. The Plaintiff is not responding to any contact
If you have repeatedly tried to contact the Plaintiff directly and through the Disputesregister.org website and there has been no response from the Plaintiff then click here. Make sure you list the dates and times of when you tried to contact the Plaintiff.
7. The dispute is out of date
All disputes are automatically removed after 5 years.
The Appeal Procedure - What happens next
These are the steps that will take place after you have submitted an appeal:
- You will be emailed to confirm receipt of your appeal
- The Plaintiff will be emailed informing them about the appeal
- The Appeal Panel will be informed of the appeal
- The Appeal Panel will review the appeal and reach a decision at its discretion. One of the five outcomes listed the top of this document will be the result.
- Both Accused and Plaintiff will be notified of the panel’s decision and the reasons for its decision.